New Technology For The Office Phone: Voip Vs. Non-Voip

I'm often asked this question:
What's the difference between a VoIP office phone system and a non-VoIP office phone system? The answer that usually generates the most interest is "Almost Nothing." .... almost, with some very important benefits to newer systems.

From a telephone user's perspective that is the best answer I can provide. Legacy non-VoIP phone systems have an excellent track record for quality of user experience. The "up-time" of these systems is known in the industry as the "five nines" meaning that measured year to year these legacy non-VoIP phone systems were up and running on average 99.999% of the time. This equates to about 4 minutes of down time per year!

The next question I'm asked is often:
Given the track record of these legacy office phone systems, why change?

The answer to that question is about reliability, cost saving and having more features/benefits. You are used to the voice quality and the quality of user experience that has been provided by office phone systems up 'til now. First and foremost that shouldn't get worse. Your experience with a new VoIP office phone system should be such that you don't know that it is a VoIP office phone system you are using - at least when it comes to voice and call quality.

The differences you should notice are differences in cost of calls and cost of phone service - these should decrease. Added to these differences are features and benefits that are just not possible or are very difficult to implement using a legacy non-VoIP office phone sytem. For example a remote extension is very easy and inexpensive to set up with a VoIP office phone system but very difficult and expensive using legacy technology. These improvements and differences add to the quality of user experience and make VoIP office phone systems the better choice.

What is the difference between a VoIP office phone system and a legacy system? The only differences you will notice are reduced costs and additional features and benefits. That's the state of VoIP office phone systems today!