If you are listening to your customers complaints you are certainly going to continue to do well in business.
Evidently at least 47% of customers prefer to walk away and not complain to the business concerned. How many dollars, and for some businesses it could be billions, is lost because lack of customer retention?
Without customers you have no business. Excuses are not the answer, such as "we were very busy".
Offering free meals, hotel stays, freebies in general does not go down well with at least 55% of customers, they feel this is insulting and not the solution they are looking for. They have taken the time to share the gift of a complaint and all they get in return is a passive, let’s brush this perceived problem under the carpet, and we can all walk away happy. Not so, it has been proven time and time again.
To read more and take a look at some common or garden reasons why customers are dissatisfied please check out my blog LindaOJ.Social
Your comments are always welcome.
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